Data Deletion Instructions
Customers and authorized users can request deletion of connected-platform data or an entire Stelloid account using the steps below.
1. Disconnect an integration
- Sign in to Stelloid and open Settings or Integrations.
- Select the connected platform.
- Choose Disconnect and confirm the request.
- Where available, also revoke Stelloid's authorization from the relevant platform's account, app or business settings.
After disconnection, Stelloid will stop scheduled collection from that integration. Previously imported information will be retained or deleted according to the customer's account status, instructions, applicable platform rules and the Privacy Policy.
2. Request deletion
Send an email to contact@stelloid.io from the email address associated with the Stelloid account. Use the subject line “Data Deletion Request” and include:
- your name and organization;
- the Stelloid account email;
- the connected platform or account concerned;
- whether you want specific connected data or the entire Stelloid account deleted; and
- any information reasonably necessary to locate the data.
3. Verification
To protect customer accounts, Stelloid may verify the requester's identity and authority. We will not request a marketplace password, one-time password or payment-card information. If Stelloid processes the relevant personal data for a customer, we may forward the request to that customer or ask the requester to contact the customer directly.
4. What happens next
We will acknowledge the request and, after verification, delete or irreversibly de-identify the relevant active-system data within 30 days, unless applicable law or a platform rule requires a shorter period. We will confirm completion by email.
Residual copies may remain in protected backups for up to 90 days before being overwritten. Limited records may be retained where required for tax, accounting, fraud prevention, security, legal claims or compliance. Retained data remains restricted from ordinary product use.
5. Meta account and user-data deletion
A user who connected a Meta account may disconnect Meta through Stelloid's Integrations settings and remove Stelloid from the relevant Meta business or app settings. The user may then email contact@stelloid.io using the instructions above to request deletion of imported Meta account, campaign and performance data.
6. Contact
Data-deletion requests: contact@stelloid.io