Support

How to reach us

For help connecting an account, uploading reports, understanding Stelloid data or resolving a technical issue, email contact@stelloid.io. Please include your organization, the affected integration, the approximate time of the issue and a description or screenshot that does not reveal passwords, one-time passwords or unnecessary personal information.

Hours and response time

Normal support hours: Monday to Friday, 9:00–18:00 IST (UTC+5:30). Target response time: within 24 hours on business days.

Business identity

Stelloid AI is operated by Soumyadip Nag as a sole proprietorship registered in India. Registered address: 1L, CE/1/C/183, Anjuna Co-op. Housing Society, Street No. 198, CE Block, Action Area I, New Town, Kolkata, North 24 Parganas, West Bengal 700156, India.